Chargebacks for The Cure chat Talk with a Specialist ChargebackHelp provides 360° protection against disputes, identifying threats early and eliminating them fast. All Your
Chargeback Tools, One Easy Portal chat Talk with a Specialist You get all of the world’s leading dispute prevention, chargeback alert, and representment tools streamlined in one place. Automate your dispute workflows, save time and money.

for Chargebacks The Cure chat Talk with a Specialist ChargebackHelp provides 360° protection against disputes, identifying threats early and eliminating them fast.
 All your
Chargeback Tools, One Easy Portal chat Talk with a Specialist You get all of the world’s leading dispute prevention, chargeback alert, and representment tools streamlined in one place. Automate your dispute workflows, save time and money.

Our Philosophy

We Manage the Mess so you can Manage Success.

If you’re not leveraging the latest tools for chargeback management, then you’re leaving money on the table. Our industry-leading chargeback management solutions thwart first-party fraud, stop chargebacks in their tracks, and recover revenue from unwarranted disputes.

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Our Philosophy

We Manage the Mess so you can Manage Success.

If you’re not leveraging the latest tools for chargeback management, then you’re leaving money on the table. Our industry-leading chargeback management solutions thwart first-party fraud, stop chargebacks in their tracks, and recover revenue from unwarranted disputes.

Get Started

Services

Complete Suite of Solutions

Pre-Dispute

DEFLECT

Dispute & Fraud Deflection

  • Mobilize your transaction data in real time
  • Send that data on-demand to issuer & cardholder inquiries
  • Inform transaction confusion & disrupt first-party fraud
  • Stop disputes before they start
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Pre-Chargeback

RESOLVE

Chargeback Prevention

  • Reduce risk exposure by eliminating fraud & chargebacks
  • Automate your dispute resolutions
  • Deploy multiple solutions through a single integration
  • Lower fraud & chargeback ratios increased auth rates
Learn more

Post-Chargeback

RECOVER

Automated Representment

  • Recover your revenue from unwarranted chargebacks
  • Improve the representment workflow for optimum win rates
  • Full data access & reporting for full accountability
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About Us

Global Leaders in Chargeback Management & Prevention

At ChargebackHelp, chargebacks aren’t just part of what we do — they’re everything we do. For over a decade, we’ve led the charge in building complete chargeback management solutions trusted by thousands of merchants across every major industry.

Merchants know how overwhelming it can be to juggle multiple vendors with endless redundant tools. That’s why we built a single platform that brings it all together, seamlessly. ChargebackHelp makes chargeback management faster, simpler, and more effective.

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Why Us

Partnering with ChargebackHelp Pays

Prevent Chargebacks

Stop chargebacks before they happen with deflection and alert technologies. Reduce risk exposure.

Processing Protection

Safeguard your merchant account compliance. Improve transaction acceptance with fewer declines.

Greater Operational Efficiency

Run leaner operationally with no more manual work. Automate your dispute workflows.

Reduce Cost

Eliminate penalties and fees tied to chargebacks. Boost profit margins and productivity.

Increased Customer Satisfaction

Strengthen trust & loyalty with fast responsiveness, clear communications, and resolutions.

Stay Compliant

Futureproof against changing card network regulations. We evolve so you’re always ahead.

Mitigate Fraud Losses

Disrupt first-party fraud with detailed transaction data. Recover revenue from fraudulent disputes.

Improve Chargeback Win Rates

Improve the representment workflow for optimum win rates. Automate compelling evidence.

Streamline Tools to 1 Platform

Consolidate chargeback tools from different card brands and providers into one integrated platform.

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Our Portal

All-in-One Chargeback Management Solutions

We manage the heavy lifting, from technical integrations to ongoing maintenance and compliance, so you can focus on running your business. With direct connections to card networks, expert guidance and automated workflows, you get everything needed to prevent chargebacks and recover lost revenue in one unified solution.

Our Services

Navigating the VAMP Landscape: What Merchants Need to Know

As of October 1, 2025 Visa has begun enforcing the Visa Acquirer Monitoring Program (VAMP) – with stricter thresholds coming in 2026. Understanding VAMP is essential, in order to master it.  We offer a free VAMP Toolkit for everything you need to know about the program.

Watch this Fraud Boxer Podcast video for a breakdown of navigating the VAMP landscape, featuring our CRO, Bart Szypkowski.

Seamless

What Makes Us Different

  • Fast Frictionless Onboarding

    Our platform adapts to your existing stack, not the other way around. Launch faster with seamless integration that works with your tools.

    • No hidden fees
    • No long term contract
    • No IT required
    • No barriers to entry
    Learn More

  • Unified Chargeback Management

    We integrate tools from Visa, Mastercard, Verifi, and Ethoca into a single platform. Track every dispute in real time across issuers, schemes, and alert types. One login, one workflow.

    Connects all sources:

    • Verifi CDRN
    • Compelling Evidence 3.0
    • Order Insight
    • Rapid Dispute Resolution (RDR)
    • Ethoca Alerts
    • Mastercom Collaboration
    • Consumer Clarity
    • Representment
    Learn More

  • Save Time with Automation

    We manage the heavy lifting, from technical integrations to ongoing maintenance and compliance, so you can focus on running your business. Let our platform handle the mind-numbing legwork.

    Say Goodbye to:

    • Toggling between portals for different issuers and tools.
    • Manual uploading and downloading of reports.
    • Maintaining spreadsheets for tracking.
    • Customizing evidence per card brand.
    Learn More

  • White Glove Personalized Support

    We speak your language:Efficiency, compliance, throughput, and ultimately – money saved. The results will speak for themselves on your P&L.

    • Time to Resolution: Reduce lag with automated alerts, task routing, and real-time statuses
    • SLA Adherence: Pre-built timelines and issuer-aligned logic ensure you stay within windows
    • Audit-Ready Transparency: All data exportable, filterable, and aligned to regulatory and leadership reporting
    • Win Rate Optimization: Evidence builders and workflows align with issuer behavior and brand-specific rules
    Learn More

  • Futureproof Your Operations

    Built for a Changing Industry.

    • Fraud evolves
    • Card rules shift
    • Regulations tighten

    But don’t worry, we have you covered! Our platform continuously adapts so you stay protected. No scrambling, no surprises, just results.

    Learn More

  • Crush Your KPIs

    Our platform adapts to your existing stack, not the other way around. Launch faster with seamless integration that works with your tools.

    • No hidden fees
    • No long term contract
    • No IT required
    • No barriers to entry
    Learn More

Our platform adapts to your existing stack, not the other way around. Launch faster with seamless integration that works with your tools.

  • No hidden fees
  • No long term contract
  • No IT required
  • No barriers to entry
Learn More

We manage the heavy lifting, from technical integrations to ongoing maintenance and compliance, so you can focus on running your business. Let our platform handle the mind-numbing legwork.

Say Goodbye to:

  • Toggling between portals for different issuers and tools.
  • Manual uploading and downloading of reports.
  • Maintaining spreadsheets for tracking.
  • Customizing evidence per card brand.
Learn More

Unified Chargeback Management
We integrate tools from Visa, Mastercard, Verifi, and Ethoca into a single platform. Track every dispute in real time across issuers, schemes, and alert types. One login, one workflow.

Connects all sources:

Learn More

Built for a Changing Industry.

  • Fraud evolves
  • Card rules shift.
  • Regulations tighten.

But don’t worry, we have you covered! Our platform continuously adapts so you stay protected. No scrambling, no surprises, just results.

Learn More

We speak your language:Efficiency, compliance, throughput, and ultimately – money saved. The results will speak for themselves on your P&L.

  • Time to Resolution: Reduce lag with automated alerts, task routing, and real-time statuses
  • SLA Adherence: Pre-built timelines and issuer-aligned logic ensure you stay within windows
  • Audit-Ready Transparency: All data exportable, filterable, and aligned to regulatory and leadership reporting
  • Win Rate Optimization: Evidence builders and workflows align with issuer behavior and brand-specific rules
Learn More

Our platform adapts to your existing stack, not the other way around. Launch faster with seamless integration that works with your tools.

  • No hidden fees
  • No long term contract
  • No IT required
  • No barriers to entry
Learn More

CBH Calculator

How much do chargebacks cost your business?

Find out here with our Chargeback Cost Calculator

Testimonials

Our Clients

format_quote “Their dashboard is easy to navigate, and they genuinely care about reducing chargebacks”
 Head of Risk, Global Online Dating Platform (Italy)
 format_quote “We’ve increased recovery rates by 28%, prevented over $500K in chargebacks, and reduced manual workload by 45%”
 Director of Compliance, eCommerce Subscription (USA)
 format_quote “10 out of 10!! They are incredibly responsive and easy to work with. A very trusted partner”
 President of Financial Services Software (Canada)
 format_quote “The API integration worked flawlessly from day one, allowing us to fully automate” Product Owner in SaaS (Spain) format_quote “Their transparency and proactive communication made everything smooth from the beginning”
 VP of Finance, eCommerce (France) format_quote “Their insights and reporting tools help us stay ahead of trends before they become issues”
 Director of Operations, National Retail Brand (UK) format_quote “Exceptional service. Their team is incredibly friendly, accessible, and above all, educational”
 Director of Risk, Online Subscription (Ireland) format_quote “Game-changer, a lifesaver for our business when we were drowning in disputes”
 Head of Payments, Online Travel Agency (Germany)

FAQ

Frequently Asked Questions

ChargebackHelp.com is backed by a combined 30 years of payment processing, eCommerce, affiliate website management and merchant account experience. We know our business and we are more than confident we can help yours. When ChargebackHelp handles your transaction management, you can focus on what you do best – running your business and driving your success. ChargebackHelp has assisted numerous businesses with a fully integrated chargeback management service; and we’ve been incredibly successful doing so.

We make getting in touch easy and pride ourselves on a fast response turnaround time. You are welcome to email support@chargebackhelp.com and one of our friendly, knowledgeable support staff members will get back with you within 24 hours.

Chargebacks are the most prominent algorithmic way to discern if your product transactions and customer support are adequately satisfying your customers. If your business model is yielding high chargebacks, this gives issuing banks the impression that your customers are not satisfied with your business product and/or customer support. This could lead to the potential termination of your merchant accounts, which cripples your ability to accept credit card payments and can lead to severe losses to your business. Managing chargebacks with ChargebackHelp is vital to the longevity of your business – our 30+ years of combined industry experience will work to your benefit.

For Visa domestic, it’s under 1% of transactions, however, a merchant cannot exceed 100 chargebacks in a 30 day period, no matter what. MasterCard is 1.5% of transactions and similarly, a merchant cannot exceed 100 chargebacks in a 30 day period.

Our API can either push data from or to you. It routes alerts to you while enabling you to respond to those alerts. What data you “push” or “pull” is customized to your processing needs. This is what we mean by “custom programming.” Our programmers can write this free of charge based upon volume and scope of work.

It’s not “if,” it’s “when.” And we’d never want you to have to contain yourself, instead, we’d prefer you tell your colleagues and other viable business associates about us. We’d love to work out a referral deal with you. You make us money, we make you money, and everyone is happy. Contact us for information on how we can set up a referral deal with you.

Yes. We’re happy to work with a wide variety of issuers, foreign and domestic. And to better serve our clients dealing with overseas banks, we have added a European office to cover concerns in both Europe and Asia.

Getting started with ChargebackHelp is an easy process. We would like to get to know you a little better, so to start the process, we ask that you please fill out our Chargeback Analysis form. It’s quick, simple, and of course, free. We want your business, so don’t expect to wait more than a day for our response. Our pricing is determined by your current chargeback ratio and volume.

VISA has introduced its new “Visa Claims Resolution Initiative,” otherwise known as the “VCR”. It’s a policy meant to expedite transaction disputes and reduce chargebacks for cardholders, merchants and banks alike. However, it is yet unclear whether it will deliver on its promises. Click here for more on the Visa Claims Resolution Initiative.

As a matter of fact we do! BILLAPAY is our very own proprietary gateway, designed specifically to manage processing for high-risk clients. It is a PCI-compliant, 3D Secure gateway solution that integrates seamlessly with the many services we already provide our clients.

The TL/DR: Representment is when a merchant disputes a cardholder’s claim of a fraudulent charge, and can provide compelling evidence to support this. When the merchant submits a transaction to receive the funds from the bank, this is called “presentment.” Chargebacks reverse the presentment process at the cardholder’s request. So “representment” is the re-submission of a merchant’s disputed presentment. Click here for the internet’s best explanation of representment.

But Don’t Just Take Our Word

See how leading risk teams are consolidating chargeback workflows and improving performance with less manual effort.

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See Solutions in action

Want to know how it works? Schedule a quick walkthrough and see how ChargebackHelp fits into your existing stack.

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